Service Integration and Management (SIAM): It’s All About Communication

Cherwell ITSM Blog

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There is infinite truth in the saying, “If organizations knew what they knew, they would be outperforming all their competition.”

So how can you get there?

Knowledge sharing is a key requirement to help employees learn from each other. And being able to easily find relevant data enables you to make informed decisions. Perhaps unsurprisingly, many teams use service management solutions to cover these internal communication channels.

Tweet this: Service Integration & Management creates an opportunity to streamline the way you interact with your customers 

But what happens when you outsource some of your services? The need for communication does not disappear; quite the contrary. With the imminent arrival of service integration frameworks such as Service Integration and Management (SIAM), there’s a great opportunity to review the way you interact with your customers and suppliers and to achieve better visibility, governance, and cost-efficiency in the process. 

In the following video podcast with AllThingsITSM‘s Simone Jo Moore, Kirstie Magowan, and James Finister, as well as Tuuli Sutinen, you’ll experience a lively discussion about the role SIAM plays within the modern enterprise, the importance of communication with respect to SIAM, and how to implement SIAM best practices within your own organization.

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